Terms & Conditions

TERMS & CONDITIONS

www.railayecotour.com

1. PRIVACY

Personal details that are given to us will remain confidential and will never be given to a third party.

One may receive an e-mail of feedback request after the service ended.

2. LIABILITY

Railay Eco Tour acts as a tour operator that provides trip operation, travel and transportation, and also reserves the right to change the itinerary with or without notice if found in the best interest of all concerned.

3. TOUR PRICE & CONDITIONS

Day Trip & Shuttle speedboat service included insurance, life jacket and other inclusions that may be varied to the trip and types of boat chosen.

At Ao Nang, the boat starts at Ao Nammao Pier. At Railay, meeting point at floating pier/ Railay East (in front of Railay Princess Resort and Spa).

Pick-up service from Krabi Town, Khlong Muang Beach, Tub Kaek Beach is with additional charge at 400THB per way by Railay Eco Tour pickup car (no air-con).

Day trip does not include national park fee.

Insurance excludes the stolen, lost or damaged items and belongings.

Women with pregnancy are not allowed.

Elderly people of age 60 years old are not recommended. People with food allergy shall be advised in advance. People with high blood pressure, asthma, backache, bone disease, orthopedic or any serious illness are not allowed to travel.

CHILD RATES; aged 4 years old - 11 years old. Child at age 12 years old is considered as adult’s price.

After reservations and payments are made, you are required to present the booking confirmation/ booking ID on the day of service.

4. RESERVATION AND CONFIRMATION

Reservations would be completely confirmed once full payment or partial booking amount received. The remaining balance shall be completely settled before service date.

Reservation Department:

Tel: +6675-662191, +6692-8242825

WhatsApp: +66928242825

Line: https://page.line.me/railayecotour

FB Inbox: http://m.me/railayecotour

IG/Tiktok: Railayecotour

E-mail: [email protected] , [email protected]

All reservations requested will be replied or e-mail. If you do not receive any reply from us within 1 day, kindly resend your request.

5. PAYMENT

Full payment must be received before the service started. Otherwise we reserve the right to cancel all reservations and services for the booking in question without further notice.

All payment shall be settled to the only one authentication account of Railay Eco Tour as below;

Account Name: Railay Eco Tour

Bank: Krungsri

Account number: 433 1241386

Swift Code: AYUDTHBK

Or all authentication payment link shall be sent by Railay Eco Tour only.

Proof of payment could be submitted to the following contact;

E-mail to [email protected] , [email protected]

WhatsApp +66928242825

VISA OR MASTER CARD: could be accepted without additional charge.

Please provide your credit card number, the correct of card’s holder name, expiry date & code on card.
(*For online booking, we use reliable Payment gateway system)

6. CANCELLATION/REFUND POLICY

- Cancellation made not less than 30 days before departure: Full refund minus any actual expenses incurred.

- Cancellation made not less than 15 days but less than 30 days before departure:Refund of at least 50% of the tour price

- Cancellation made less than 15 days before departure:No refund, unless due to force majeure (e.g., illness with a medical certificate or unexpected emergency)

- Rain without monsoon, big wave or strong wind; the trip can be operated by the company as long as it is safe. If the guests decide not to go for a trip, the booking can be postponed and kept for 1 year from the trip date. However, the cost of food, fruits and boat fuel would be deducted from the trip price.

- Rain with monsoon, big wave or strong wind; the trip is cancelled by the company due to safety reasons, and the guests would get a full refund or guests are allowed to change trip date.
- Amendment of trip date due to urgent case or medical problem; the guests would have to present a proof document or medical certificate within 7 days from trip date, and partial refund would be approved.

7. OTHER CONDITION

Not Recommended to travel

- Pregnant women

- Elderly people over 60 Years old

- Individuals requiring wheelchair assistance

- Individuals with visual or auditory disabilities

- Individuals with serious medical conditions, cardiovascular disease, hypertension, musculoskeletal pain (e.g., knee or back pain)

- Personal information is required for insurance purposes only.

- Please note that price does not include national park fee, and guests are required to pay by cash at the island.

- The program may be subject to change due to the weather, time spent at each spot and differenttide level in each day.